All you need to know about your reservation with AB Apartment Barcelona.
Our Terms & Conditions cover everything from booking amendments to guest reviews.

The company has been established to provide tourist and long-term apartments for all our clients, as well as offering tourist information and services. At AB Apartment Barcelona we make sure that we offer the best prices for our clients and there are no hidden extras/costs or booking fees involved. These are AB Apartment Barcelona’s general Terms & Conditions, which cover payment, booking and other information regarding the company’s services.

The reservation will only be completed once AB Apartment Barcelona has received your prepayment and you have received your confirmation email. In case of cancellation, depending on the duration of the stay and the reserved apartment, the booking amount will be refunded. Restrictions are applied. Please, read our Cancellation policy for more information. For more information on reserving an apartment, please see our How to Book page.

Persons under the age of 18 are not permitted to reserve an apartment without the consent of a parent or guardian. If we receive information that a minor under 18 years of age has made a reservation with us in these circumstances, we reserve the right to cancel it.

Please note: if you have a promotional code, it must be applied during the booking process. It is not possible to apply the discount once the booking has been made.

We guarantee to offer you the lowest price on GI referenced apartments only. If you book directly on our website you can save up to 25% compared to other websites. If you find your reservation on another website at a lower rate after already making your booking with AB, contact our Customer Service Team immediately. We will reimburse you the difference between our price and the competitor's price provided that the other deal is bookable online and is still available when we check, and that the reservation is exactly the same as the one you made on our website (same apartment, same dates, same number of people, etc.).

As stated above, once the prepayment is received, AB Apartment Barcelona will send you a confirmation of the reservation via email, which will indicate the amount to be paid upon arrival. The confirmation email will also contain the name, address, telephone number and the email address of the apartment owner/representative (if applicable), as well as instructions on where you should go to check-in. If you do not receive this confirmation email within 24 hours of making your reservation, please notify AB Apartment Barcelona.

Arrivals and departures: check-in is available from 15:00h and check-out is at 11:00h. There are no charges for a late check-in for apartments with the GI reference. In some cases, it is possible to enter or leave the apartment earlier or later than agreed, as long as it is available and you have previously agreed this with the apartment representative or owner. Please note: any late check-out that has not been communicated with us, will incur a charge. More information can be found on our page Check-in and Check-out.

Collection and return of the keys: we will handover the apartment keys to you on the day of your arrival, as long as you have completed the online check-in. Many of our apartments with the GI reference have a smart lock, which means that you can directly enter the apartment via a digital key on your phone, without having to come to our office to collect the keys. Before your departure, we will send you information about how to return the keys.

Take into account that you can check-in from 15:00 and the check-out must be done by 11:00, this is because our cleaners need time to get the apartment ready. If needed, we have some options for luggage storage:

1. Collection and delivery of luggage: Luggit collects, stores and delivers your luggage wherever and whenever you want, without any complications. Reserve now and get a 10% discount!

2. Store your luggage near the apartment: leave your bags in a secure place close to your apartment before or after your stay, from 5€ per suitcase/day. Reserve now using the code ABBARCELONA and enjoy a 10% discount!

3. As an alternative, you can leave your bags in our office which is open every day from 08:00h until 23:00h, located on Gran Via de les Corts Catalanes 558, ground floor. Our team will watch over your bags for however long you need!

In your confirmation email, you will see all of the updated payment details and the pending payments. In accordance with our company policy, we do not accept cheques or cash payments.

Online payment security: AB Apartment Barcelona is committed to protecting users' data to the maximum and does not have access to or can not see at any time the credit card number that you enter into the form, this information is encrypted and will only be visible to the bank.

Stays of 32 days/31 nights or less

On occasion, a deposit must be paid according to the conditions of each apartment. To do so in most cases we use the services of Swikly, a secure solution that allows you to make deposits online using your bank card number. Please note that this is NOT a payment; the amount of the deposit is not charged or blocked in the client's bank account, but the client authorises said charge in case of damages to the apartment during their stay. The customer must enter their bank card details during the online check-in process.

Charging the deposit due to damage: after checking that the apartment is in the same condition in which it was handed over with no damage, excessive energy bills and with no complaints from neighbours due to antisocial behaviour, the bank details will be withdrawn 14 days after the end of the stay. Otherwise, Swikly will charge the deposit when the owner or the agency has deducted the amount of the damages and/or prejudices. If the amount of the deposit is not sufficient to cover the damage, we will send a payment link through Swikly, to collect the refund of the excess, plus 3% + €0.25 with VAT corresponding to the collection costs.

Please note that for stays of 32 days/31 nights or less, all utility charges are included in the rental price, as long as they do not exceed the limits of normal and proper use. If misuse of the supplies is detected that causes an extra cost in the invoices above what is reasonable, the clients must pay the amount of said invoices.

Rentals of more than 32 days/31 nights

The deposit will be returned within a period of 31 days after departure, as long as the apartment is in good condition and without damage. Otherwise, the period of return of the deposit will be conditioned to the review of the state of the apartment and the deduction of the necessary charges for supplies and/or damages.

Note: AB Apartment Barcelona does not accept charges implied by refunds of deposits made by bank transfers or PayPal, whether your stay is long or short.

Utility bills for monthly rentals are not included in the rental price. If your stay is longer than 31 nights, the utility bills are charged according to the number of bedrooms in the apartment. AB Apartment Barcelona does not accept any charges incurred from payment via PayPal or bank transfer nor do we accept the charges for refunding safety deposits via bank transfer.

If the reservation is cancelled within the first 48 hours, a full refund will be made of the amount paid (valid for all of our GI referenced apartments and providing that there are more than 30 days before arrival). After 48 hours, no refund will be made not of the first month rent, nor the agency fee (if applicable). Either way, you can change the dates of your reservation up to 30 days before arrival. Restrictions are applied. Please read our Cancellation policy for more information.

Sheets and towels are included in the rental price for stays of 31 nights to 11 months. For more information, see our monthly rental conditions.

The number of guests occupying the apartment must coincide with the number of guests on the reservation confirmation. No changes should be made to the number of guests without previously notifying the owner/representative. Once a reservation has been confirmed, any increase in the number of guests in your reservation could result in a price increase. If you wish to decrease the number of guests in your reservation, the total price will remain the same. Animals will not be accepted in the apartment unless stipulated otherwise on the apartment’s description page on our website.

Our apartments are located in residential areas and buildings, therefore parties are strictly prohibited in all apartments. We kindly ask guests to respect the neighbours and refrain from creating loud noise in general after 22:00h. Should a guest fail to comply with this condition, resulting in a complaint from the neighbours or even the police, AB Apartment Barcelona reserves the right to immediately remove all guests from the apartment and retain the damage deposit.

As stipulated in the contract which you must sign upon checking-in to the apartment, you are responsible for the behaviour of yourself and for the behaviour of the rest of the party residing in the apartment. Should any of the guests behave in a violent, offensive, or unsuitable manner, AB Apartment Barcelona reserves the right to immediately remove all guests from the apartment and retain the damage deposit or charge the fee for it.

If you and your accompanying guests are removed from the apartment by AB Apartment Barcelona or the owner of the apartment, you will have no right to any claims of compensation and you will consequently lose all payments made on the apartment rental, including the damage deposit.

A. In case of force majeure or unforeseen circumstances (including, but not limited to: unscheduled building works, water leaks, etc.) resulting in AB Apartment Barcelona being unable to provide you with the apartment that you booked, you will be notified and offered an alternative apartment of similar characteristics. In the case that you should not agree with the new apartment proposed, you have the right to cancel the booking and receive a total refund. AB Apartment Barcelona will not be liable for further claims made by the client in this situation.

B. If you wish to increase the number of guests or nights of your stay, you must bear in mind that it will depend on the availability of the apartment and that the price per person/night may vary. However, please note that should you wish to decrease the number of guests or nights you will be staying in the apartment there will be no change to the total rental price once the reservation has been confirmed.

Guests are responsible for the condition of the accommodation during their stay and are responsible for any type of breakage, deterioration or loss that occurs in the apartment, including damage to or loss of furniture, appliances, keys, etc. If an item is damaged or lost, the owner/representative may demand payment for the item which will be deducted from the damage deposit. If the damage deposit does not cover the cost of reparations to or replacement of the item, then you will be required to pay the difference. In the event that a deposit has not been paid, the tenant must cover the payment for any damages caused. You must immediately inform the owner/representative of any damage, breakage or loss that takes place during your stay.

NOTE: AB Apartment Barcelona (COME2BCN, S.L.) will not be responsible for direct or indirect damages that may cause the use of the inadequate infrastructure, including but not limited to: destruction, loss after fire, theft, crime, accidents or other damages.

If you have left anything in the apartment, you should contact our team via email to info@apartmentbarcelona.com and we will try to locate it as soon as possible. However, please bear in mind that AB Apartment Barcelona will not be held responsible for any missing items under any circumstances.

Custody of lost property: if a member of our staff finds an item left behind by a guest, the guest will be contacted immediately. The item will be stored by us for a maximum of 1 month. If after this period of time it has not been claimed, it will be disposed of. If we are required to send the item, bear in mind that shipping and/or management costs will be incurred.

Items which contain sensitive information: if any item which contains sensitive information is left behind in an apartment, the owner will be contacted. However, if the item is not claimed in the specified time period; it will be sent to the nearest police station. These items include bank cards, passports and ID cards.

Guests must return the apartment to the same state of cleanliness as found upon arrival, except for dirtiness caused by normal and acceptable use of the accommodation. AB Apartment Barcelona can provide additional cleaning services at an extra cost. You can request this service from your customer area.

The property owners provide us with all property descriptions. We make every effort to keep the information as accurate as possible through continued contact with the owner and periodical visits to the apartments. We do not take responsibility for discrepancies that may occur in the descriptions, but will act on behalf of our clients to inform the owner of the apartment and resolve any issues that may arise as a result. Please note: if you need to request a cot/highchair in the apartment, you can do so before arrival from your customer area.

If you should find a problem in the apartment upon entry or during your stay, including issues with cleanliness and broken or missing items, it is your responsibility to contact the owner/representative immediately, who will endeavour to resolve the issue as soon as possible. The issue should be resolved within a reasonable period of time, however, if a solution cannot be provided, you may be moved to an alternative apartment of similar characteristics, subject to availability. Compensation will not be awarded outside the period of stay if the owner/representative has not been notified of the issue during the stay.

The feedback we receive from our customers is very important to us. Therefore, we may send you an email promptly after your stay, inviting you to complete our client review/online survey form.

By completing our client review/online survey, you accept that we may publish the information you provide on our website for the sole purpose of informing future customers of your opinion of the quality of the apartment and of the quality of service you received from AB Apartment Barcelona. We reserve the right to use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from, publicly display, refuse or remove reviews at our discretion. The information you provide may be also be shared with our affiliated, co-branded and/or linked website partners.

Please note: this service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement.

The Barcelona city tourist tax starts at €6.05 (VAT included) per person per night, for a maximum of 7 nights. For accommodation located in the rest of Catalonia, the rate starts at €1.10 (VAT included). This amount is not included in the price. Those under the age of 17 are exempt.

How to pay: The tax must be paid to the owner/representative of the property upon check-in. The tax will then be transferred to the Generalitat de Catalunya.

The guarantee of the services offered will respond to the following articles based on the Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws:

Compliance of the services with the contract

1. Unless there is proof to the contrary, the services shall be deemed to be in compliance with the contract provided that they satisfy all the requirements set out below, unless the respective circumstances of the services do not apply:

a) They comply with the description made by AB APARTMENT BARCELONA.

b) They are fit for any special use for which the customer requires them, when they have notified this to AB APARTMENT BARCELONA at the time of conclusion of the contract, provided that AB APARTMENT BARCELONA has accepted that the service is fit for such use.

c) Present the usual quality and performance that the customer can reasonably expect of a service of this kind, taking into account the nature of the service and, where appropriate, the descriptions of the specific characteristics of the services made by AB APARTMENT BARCELONA.

d) AB APARTMENT BARCELONA describes the details, technical characteristics and photographs of the properties provided by their owners, so that it is not bound by these published statements.

2. The lack of compliance that results from a service that is not delivered nor provided will be considered a lack of compliance with the contract, as long as the responsibility for it belongs to AB APARTMENT BARCELONA; on the contrary, when the service not delivered or provided is due to negligence or bad practice of the CUSTOMER, it will not be considered any fault of AB APARTMENT BARCELONA and it will be considered in accordance with the terms of the contract.

3. There shall be no liability for any fault of compliance for which the customer knew or could not have been unaware of at the time of the conclusion of the contract or which originate from information supplied by the customer.

1. COMPLAINTS

Our goal is that our customers have a pleasant stay.

If during the rental period there is any breakdown in the electrical installations or equipment, you must immediately notify AB APARTMENT BARCELONA to resolve these incidents as soon as possible.

In the event of force majeure (damage caused by water, fire, etc.), AB APARTMENT BARCELONA will replace the reserved accommodation with another of the same characteristics. In the event that accommodation is not available, AB APARTMENT BARCELONA will refund the part corresponding to the rest of the stay.

AB APARTMENT BARCELONA
GRAN VIA DE LES CORTS CATALANES, 558 - Baixos 08011 BARCELONA (Barcelona)
Telephone: +34 934813577
Mail: info@apartmentbarcelona.com

Online dispute resolution (ODR)

In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online conflicts between the CUSTOMER and AB APARTMENT BARCELONA, without the need to resort to the courts of justice, by means of the intervention of a third party, called the Dispute Resolution Body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, being able to finally suggest and/or impose a solution to the conflict.

Link to the ODR platform: http://ec.europa.eu/consumers/odr/

2. FORCE MAJEURE

The parties will not incur liability for any fault due to a force majeure. Any contractual obligation will be delayed until the said circumstances cease.

3. COMPETENCY

The CUSTOMER may not assign, transfer or transmit the rights, responsibilities and obligations contracted.

If any stipulation of these conditions is considered null or impossible to fulfill, the validity, legality and fulfillment of the rest will not be affected in any way, nor will they be modified in any way.

The CUSTOMER declares to have read, understood and agreed to these General Conditions in their entirety.

4. GENERAL INFORMATION OF THE OFFER

All sales and arrangements made by AB APARTMENT BARCELONA will be understood to be subject to these General Conditions.

No modification, alteration or agreement contrary to the Commercial Proposal of AB APARTMENT BARCELONA or hereby stipulated will have effect, except by an express written agreement signed by AB APARTMENT BARCELONA, in this case, these particular agreements will prevail.

Given the continuous technical advances and service improvements, AB APARTMENT BARCELONA reserves the right to modify its specifications regarding the information provided in its advertising, until it does not affect the value of the services offered. These modifications will also be valid in the event that, for any reason, the possibility of supplying the services offered is affected.

COME2BCN, S.L. is the Controller of the user’s personal data and informs him/her that these data shall be processed in accordance with the provisions of Regulation (EU) 2016/679 of 27 April (GDPR) and the Organic Law 3/2018 of 5 December (LOPDGDD), providing the following information on the processing:

Purposes and legitimacy of the processing: maintaining a commercial relationship (in the legitimate interest of the Controller, art. 6.1.f GDPR) and sending communications concerning products or services (with the consent of the Data Subject, art. 6.1.a GDPR).

Data storage criteria: data shall be stored for no longer than is necessary to maintain the purpose of the processing or for as long as there are legal prescriptions dictating their custody, and when such purpose is no longer necessary the data shall be erased with appropriate security measures to ensure the anonymization of the data or their complete destruction.

Communication of data: data will not be disclosed to third parties, unless legally obliged to do so.

Rights of the User:
- Right to withdraw consent at any time.
- Right of access, rectification, portability and erasure of data and the limitation or objection to their processing.
The right to file a claim with the Spanish Supervisory Authority (www.aepd.es) if you consider that the processing does not comply with the current legislation.

Contact information for exercising rights:
COME2BCN, S.L., GRAN VIA DE LES CORTS CATALANES, 558 Baixos - 08011 BARCELONA (Barcelona). E-mail: info@apartmentbarcelona.com

Following the guidelines of the Ministry of Health and the World Health Organisation, you will have to take into account these measures and recommendations during your stay:

- Always keep a safe distance of 2 metres between people.
- Wear a mask when necessary.
- Cover your nose and mouth when coughing or sneezing, with a flexed elbow or single use tissue.
- Wash your hands frequently with water and hand soap for at least 20 seconds. If it is not possible to do so, then use an alcohol based hand sanitizer.
- Avoid the use of the lift. Otherwise, only one person and their luggage will be allowed to go one-way. Avoid touching doorknobs, intercoms or railings.
- Avoid having contact with people that are ill.
- If you start having symptoms like a fever, cough or breathing problems, stay in the apartment and call 061.

For more information, visit our General Safety Measures page.

We pay close attention to the cleanliness of all our apartments and all our staff follow strict hygiene measures for your safety.

- After every departure, we completely clean and disinfect each apartment with LACTIC disinfectant products, as recommended by the Ministry of Health against COVID-19.
- Our cleaning and maintenance personnel wear a mask, gloves and individual protection equipment whilst working.
- Our maintenance or cleaning will not enter your apartment in any case while you are inside, if not necessary.
- We collect all “unclean” bedding and other textiles, put them in a bag and store it securely until it has been disinfected in the laundry.
- We wash all the textile material in the apartment, including bed sheets and towels at over 60°C.
- All the bathrooms in the apartments have a bin in the bathroom with a lid, double bag and non-manual opening.
- We have created a protocol plan for all tourist buildings, so that the recommended preventive measures of distance and hygiene are followed.
- The apartments with COVID-19 customers follow stricter processes and we have teamed up with a company that specialises in disinfectant treatments to guarantee the safety of our customers and workers.

Also, we have applied these cleaning measures in our offices and our employees follow the hygiene protocols and preventive measures established by the World Health Organization.

Aware of the importance of maintaining the development of sustainable tourism, and adopting the principles and objectives specified at the World Summit on Sustainable Development 2015, COP 21 and the World Charter for Sustainable Tourism + 20, at AB Apartment Barcelona we are committed to operating the activities of our business sustainably, by implementing commitments aimed at preventing, eliminating or reducing the impact of our facilities and activities, both internally and externally.

Our role as a company is essential to help the conservation of Barcelona as a sustainable tourist destination. That is why we also work to maximize the positive impacts of our environment, through actions that contribute to continuing to offer a quality and sustainable service, committed to respecting the environment and the surroundings of our city.

In this same respect, we have adopted the following Responsible Tourism Policy, whereby we commit ourselves to comply with the requirements established in the BIOSPHERE membership:

- Commitment to minimising the environmental impact of our operations and to contributing to the conservation and sustainable promotion of the tourist destination.
- Commitment to the satisfaction of our guests and partners.
- Commitment to continuous improvement in all areas of sociocultural, economic and environmental sustainability.

This Responsible Tourism Policy will be updated whenever circumstances so require, adopting and publishing new sustainability objectives as necessary.

This contract is governed by the provisions herein and, additionally, by the general conditions contained in https://www.apartmentbarcelona.com/en/terms-of-rental and by the provisions of the civil code, all without prejudice to the provisions in Decree 159/2012, of November 20, of the Generalitat de Catalunya, which regulates, among other types of accommodation, housing for tourist use. These conditions will be governed and construed according to Spanish Law, unless expressly established otherwise. AB APARTMENT BARCELONA and the CUSTOMER agree to submit any disputes that may arise from the provision of the products or services object of these Conditions to the courts and tribunals closest to BARCELONA.

In the event that the CUSTOMER's place of residence is outside of Spain, AB APARTMENT BARCELONA and the CUSTOMER expressly waive any other jurisdiction, and agree to submit to the Spanish jurisdiction established in the preceding paragraph.